The newspaper Expreso published  an interview with optical shop La Clínica del Lente in Cuenca:

The medical team of the Lens Clinic, composed of Samantha Sánchez, Pablo Sarmiento, and optometrist Nancy Ortega, clarified some questions related to visual health.

How did the idea of opening your business come about?

This business began as a workshop for frame repairs.

How would you describe the current scope of the business and its evolution?

Our business has evolved from simply providing services. Initially, the business was small and very basic, but over the years we have implemented improvements through constant training and individualized medical attention for timely treatment. We aim to provide optimal recovery for each one of our patients.

What area do you emphasize in your service offerings?

We offer a personalized service, providing high-quality products, technical, and professional advice.

What differentiates your offerings from others in the market?

Our service, especially the quality of our lenses and frames. Our work is guaranteed.

What has been your business's greatest satisfaction?

Seeing our customers satisfied with our service.

What have been the most challenging moments you've faced?

Losing one of the founders who started this business 35 years ago. Despite his passing 2 years and 6 months ago, we have not given up. We remain persistent and stronger, providing high-quality service to those in need.

If you had to indicate what your business's success is due to, what would you mention?

Persistence and the attention to those who need us.

If you compare the beginnings to the present, what has changed?

The location and space in which we attend to our patients have changed. Now we can provide more comfort to those who need our service. Additionally, we have integrated medical services to offer a complete service.

What lessons has the pandemic's difficult moments taught you as a company?

Our service was not interrupted; we worked with all precautions behind closed doors, as our service has stood out due to our good disposition towards the customer.

What are your medium- and long-term plans?

Our long-term plans are to open a complete ophthalmological center. This will cover everything from the most basic to the most complex, including eye surgeries, treatments, and disease prevention.